Return Policy & Complaints
If a selected article does not please you, you have the possibility to send it back within 14 days.
According to our cancellation policy, we carry the immediate return shipping costs for you! Please remember to complete the cancellation form or the return slip which is enclosed with your order and to enclose the return. Otherwise your return may not be processed promptly.
If you have received your order as a letter from us, we ask you to send it as a letter back to us. The postage for the letter is then added to their credit.
If you have received a parcel from us, then please use our convenient service of Returns Online by DHL. In the near future, a return is also possible via DPD package.
As soon as the return has arrived, you will receive an acknowledgment of receipt by e-mail.
After a prompt check, you will be refunded the invoice amount and any return costs, or, if desired, the exchange procedure initiated.
Please select the flag of your country and create your return form.